What can I do if I did not receive my purchase?
If the purchase has been confirmed and you did not receive the item(s), try to close the application entirely before opening the game once again. You may be prompted with your item the next time you enter your Main Park.
There can be a delay of 24 hours before a transaction is approved and then applied. If after this delay your items still have not been received, please contact our Support Team with both your Player ID (found in your game's Settings) as well as a screenshot of the receipt you've received from your App Provider or a screenshot of your Order History.
Kindly note that Bank Statements and third-party receipts (such as PayPal) cannot be accepted.